If you are buying on behalf of a business please read our trade buyers returns policy.
Returns and Exchanges Direct to Consumer
Online, telephone and e-mail orders must be cancelled within 14 days from delivery. For orders cancelled once the goods have been dispatched to our distribution centre but before delivery to site; such cancellation of orders will result in a refund of the products, less any costs incurred by us in recovering the items back to our yard. Customers are liable for return postage costs unless in the case of damaged goods.
A 20% re-stocking fee will be applied to any return that is over 14 days from delivery.
Any products that have been cut or otherwise modified at your instructions can not be returned of refunded unless they are reported as damaged on delivery (see information to the right).
Products damaged in transit must be noted at the time of delivery and documented on the delivery note. The delivery note must state ‘DAMAGED’ and the delivery can be refused at your discretion. It is the customer’s responsibility to check the products for damage with the delivery driver and to notify us in writing of any damages within 24 hours, we then also require photographic evidence that clearly shows damage to the pallet. We would require photographs within 48 hours.
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